Privacy Policy

Craftmasters Property Services Ltd  is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or contact us. We comply with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect and process the following information:

• Information you voluntarily provide, such as when you email us, call us, or complete a contact form (e.g. your name, address, phone number, and email).
• Technical information collected automatically when you use our website, including your IP address, browser type, and pages visited (via Google Analytics).

We do not collect or store credit or debit card details. All customer payments are accepted by BACS transfer only.

How We Use Your Information

We may use your information to:

• Respond to your enquiries and provide services you request.
• Keep records required for accounting and tax purposes.
• Analyse website traffic and improve our website using Google Analytics.

We will never sell, lease, or share your personal information with third parties for marketing purposes.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you contact us via forms or email.
• Contract – when we provide services to you as a customer.
• Legitimate interest – to improve our website and maintain business records.
• Legal obligation – to meet regulatory or tax requirements.

Data Retention

• General enquiries: retained for up to 12 months.
• Customer and invoicing records: retained for up to 6 years (for HMRC compliance).
• Google Analytics data: retained according to Google’s default settings (currently up to 26 months).

Cookies and Google Analytics

Our website uses cookies. Cookies are small files placed on your device that help us analyse web traffic and improve the user experience.

We use Google Analytics to collect information about how visitors use our site (e.g. pages visited, time spent on site). This data is anonymous and helps us improve our services.

You can accept or reject cookies through our website cookie banner. You may also adjust your browser settings to refuse cookies if you prefer, but this may limit website functionality.

For more information about Google Analytics cookies, visit: https://policies.google.com/technologies/cookies.

Your Rights

Under the UK GDPR you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data (where legally permissible).
• The right to restrict or object to our processing.
• The right to data portability.

All requests will be processed free of charge (unless manifestly excessive).

Data Sharing

We only share data with trusted service providers necessary for running our business (e.g. website hosting company, Google for analytics). These providers act as data processors and are contractually bound to keep your information secure.

Security

We take appropriate technical and organisational measures to keep your personal information safe and secure.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. Please check the privacy policy of any site you visit.

Contact Us

If you have any questions or wish to exercise your data rights, please contact us at:

Craftmasters Property Services Ltd
Company Registration Number: 06505191
Unit 5 Avenue Fields Industrial Estate
Avenue Farm
Stratford-upon-Avon
Warwickshire
CV37 0HT

📧 Email: ramps@craftmasters-ps.co.uk
📞 Phone: 01789 209 992

Privacy Policy Version 1.1 – October 2025 © Craftmasters Property Services Ltd 2025 – All Rights Reserved