1. ACCEPTANCE
Acceptance of our quotation constitutes a binding contract between Craftmasters Property Services Ltd (‘the Company’) and the person or company accepting (‘the Customer’). Any alternative terms proposed by the Customer shall not apply unless expressly agreed in writing by the Company. Prices and rates quoted are net unless otherwise stated.
For the avoidance of doubt, these Terms & Conditions shall apply in full whether acceptance is given by signature, purchase order, written instruction, or confirmation by email.
2.PRECEDENCE OF TERMS
These Terms and Conditions apply to all quotations, orders, and contracts with Craftmasters Property Services Ltd and shall take precedence over any other terms or conditions, including those contained in any purchase order or document issued by the Customer, unless expressly agreed in writing by a Director of the Company.
Where the Company is required to comply with the terms of a client, main contractor, or other organisation, such compliance shall not override or diminish the rights, protections, or limitations set out in these Terms and Conditions except where specifically agreed in writing by a Director of Craftmasters Property Services Ltd.
3. PAYMENT
For private customers, 30% of the contract sum is payable on commencement, with the balance due in full immediately upon completion of the works, on the same day. Payment must be made before operatives leave site unless otherwise agreed in writing.
For works undertaken under Local Authority, insurance, or grant arrangements, the Company will follow the payment terms specified within the relevant contract or funding agreement.
Where payment is not made on completion, the Company reserves the right to:
– Remove any unfixed goods or materials from site;
– Suspend work until full payment is received;
– Retain legal ownership of all materials (fixed or unfixed) until payment is made in full.
Interest will accrue on overdue accounts at 4% above the Bank of England base rate until paid in full.
4. HIDDEN AND CONCEALED SERVICES
The Company shall not be liable for damage to hidden or concealed services (including sewers, pipes, drains, cables, ducting, or wiring located underground, within walls, floors, or ceilings) which could not reasonably have been identified prior to commencement. The Customer is responsible for providing available information on the location of such services. Any additional precautions or works required as a result shall be charged as an extra to the contract.
5. NON-CONSULTANCY CLAUSE
Craftmasters Property Services Ltd undertake works solely on the instructions of the client or their appointed representative (e.g. Occupational Therapist, Surveyor, or Principal Contractor). Any advice or guidance provided by Craftmasters is offered in good faith for general information purposes only and shall not be construed as professional consultancy, specification, or design advice. The Company accepts no liability for reliance placed upon such advice beyond the scope of the contracted works.
6. CUSTOMER TO PROVIDE
The Customer shall ensure that adequate toilet and washing facilities, electricity, water supply, and secure storage space are made available free of charge. Where such facilities are not provided, the Company reserves the right to recover reasonable costs for arranging alternatives.
7. PROGRAMME
Works will be carried out during normal working hours in a continuous sequence unless otherwise agreed. The Company shall not be liable for delays caused by events beyond its control (including adverse weather, supply issues, or delays caused by others). If the Customer varies the agreed programme or sequence of works, the Company reserves the right to adjust prices accordingly.
8. FEES & CONSENTS
Unless stated in our quotation, the Company has not allowed for Professional, District Surveyor, or Local Authority fees. The Customer is responsible for obtaining and maintaining all required licences, consents, and approvals. The Customer shall indemnify the Company against any claims or liabilities arising from failure to obtain such consents.
9. INSURANCE
All our work carries third party Public Liability insurance up to the value of £5,000,000 in any one claim. Employers’ Liability cover is also maintained in line with statutory requirements.
10. PAYMENT VIA LOCAL AUTHORITY OR CHARITY FUNDING
Where works are funded by insurers, a Local Authority grant, or a charitable organisation, the Customer agrees to transfer to the Company their right to payment under such funding. Responsibility for securing approval and payment from the insurer, grant provider, or charity rests with the Customer.
11. TERMINATION OF CONTRACT
If the Customer is in breach of contract, the Company may treat the contract as terminated. In such circumstances the Customer shall pay the Company for all works completed, costs incurred, and materials ordered up to the date of termination, plus a fair allowance for loss of profit on the remaining works.
12. OWNERSHIP OF MATERIALS
All goods and materials remain the property of the Company until full payment has been received. The Company reserves the right to remove any unfixed materials from site in the event of non-payment.
13. LIMITATION OF LIABILITY
13.1. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded by law.
13.2. Subject to clause 13.1 above, we shall not be liable to the Customer for any indirect, special or consequential loss, including but not limited to loss of profit, business interruption, or loss of value to the property.
13.3. Except in respect of liability which cannot legally be limited, our total liability to the Customer for all claims, losses, damages and expenses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the limit of indemnity available under our insurance policy in force at the time of the incident (currently £5,000,000).
14. VARIATIONS
Any additional works or variations requested by the Customer shall be subject to a separate quotation or adjusted charges.
15. VAT RELIEF
Where works may qualify for VAT relief (e.g. disability or charity relief), the Company will provide the necessary HMRC declaration form to the Customer. The Customer must complete and sign the form accurately and return it to the Company before works commence. Responsibility for the accuracy of the declaration lies with the Customer, and the Company accepts no liability for HMRC penalties resulting from incomplete or inaccurate declarations.
16. WARRANTY
The Company warrants its workmanship for a period of 12 months from the date of completion. This warranty covers defects in workmanship only and does not extend to normal wear and tear, misuse, lack of maintenance, or defects in materials/products supplied, which remain subject to the manufacturer’s own warranty. Any warranty claims must be notified in writing within the warranty period.
17. FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform its obligations under this Contract if such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather conditions, strikes, industrial disputes, supplier or transport delays, acts of God, or changes in law or regulation.
18. GOVERNING LAW & DISPUTE RESOLUTION
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. HEALTH & SAFETY / SITE ACCESS
The Customer shall ensure that the working area is safe, accessible, and free from obstruction at all times while works are being carried out. The Customer must inform the Company in advance of any known hazards (including asbestos, unsafe structures, or other risks) within the property or site. The Company reserves the right to suspend or delay works where unsafe conditions are identified, without liability for any resulting delay.
20. DEBT RECOVERY COSTS
In the event of late or non-payment, the Customer shall be liable for all reasonable costs incurred by the Company in recovering the outstanding sum, including but not limited to legal fees, debt collection charges, and court costs, in addition to any interest payable.
A condensed Short Form is issued with quotations; both documents form part of the same contractual framework.
Version 2.2 – November 2025 © Craftmasters Property Services Ltd 2025 – All Rights Reserved.